Foundever opens 3rd hub in Cebu, needs 2,500 new hires

CEBU CITY – Foundever™, a global leader in the customer experience (CX) industry, opened its third location in Cebu at the Robinsons Galleria Cybergate on March 22 and it is the first Foundever™ hub in the Philippines after its global rebranding with the acquisition of Sitel in 2015 by Groupe Acticall and most recently with the acquisition of Sykes Enterprises, Inc. in 2021, and plans to hire 2,500 new employees this year.

Ravi Eyenger, Foundever COO for APAC bared that the opening of this hub further reinforces its continuous entrepreneurial journey of growth and transformation.  It underscores the company’s relentless commitment to innovation, dynamism, and top-notch customer experience delivery.

“It celebrates the expertise on which the company was founded, while maintaining the same level of innovation and agility with a strong human -centric element to its solutions.  Foundever has 170,000 associates across the globe and we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands,” Eyenger shared with the audience during the launching event.

He added that Foundever’s innovative CX solutions, technology and expertise are designed to support operational needs for its clients and deliver a seamless experience to customers in the moments that matter.  

The company also supports more than nine million customer conversations every day in 60+ languages across 45 countries, Eyenger said that Foundever combines global strength and scale with the agile, entrepreneurial approach of its founder-led culture, enabling companies of all sizes and industries to transform their CX.  

"We're thrilled that the launch of the first hub with the new brand is happening in one of the Philippines' largest growth areas. With our new Foundever™ hub, we’re looking forward to further tapping into the exceptional talents in the region so we can deliver even higher levels of productivity and customer experience for the clients we work with across the globe,” Foundever general manager in Manila and Cebu, John Sneed said.

Cecile May-Moreno Venancio, Foundever senior marketing director for APAC, in a press conference at the site on its opening day noted that Foundever represents the constant curiosity to innovate and create grounded solutions, and ‘ever’ signals its agility and drive to continuously adapt to the changing needs of the market and its clients.

“We know it’s a complex, fast-moving and changing world and this is especially true in our world of customer experience. So, at Foundever, we recognize that it is our job to make CX simple and to deliver great experiences for customers by building a better experience for our people,” she added.

Venancio shared with the media that Foundever has successfully grown from a small startup to become a global company that delivers over 9 million customer conversations and insights each day and by combining scalability, award-winning culture, and innovative solutions, the company is able to stay ahead in the CX game for the world's leading brands.

"Our team remains committed to learning, designing, and integrating solutions that meet the specific needs of clients. This includes taking time to know individual cultures, values, and operational models to address unique business challenges," Venancio concluded.

Mae Blanco, Foundever Cebu director said that there is always an increase interests in Cebu specifically Foundever’s plans of expansion because Cebu is replete with talents and the economy is ever increasing.

“The hub is built as a hybrid kind of working space for varied industries, hires for emails and support.  Foundever is family-oriented, very client focused and a peak mindset of the company and with its associates.  We are hiring some 2,500 employees for the first part of the year. The perfect candidate is someone who is committed and has aspirations to join the industry,” Blanco said.

Foundever officials here including Ravi Eyenger, COO APAC, Dorothee Dalaine, John Sneed, GM Cebu and Manila and Director Mae Blanco graced the opening event.  For more information, visit the company’s brand-new website at www.foundever.com. (Photos: MBCNewman)