LAPULAPU CITY—The Mactan-Cebu International Airport (MCIA) has been recognized for the 2nd time the 2025 ASQ Best Airport Award in Asia-Pacific for the 5-15 Million Passengers Category for outstanding customer experience.
“This ASQ Customer Experience Award is especially meaningful because it reflects the genuine voice of our passengers — the very people we serve every day. We are not just a point of transit, but a gateway designed to make travel efficient, comfortable, and well-connected for all our passengers. This recognition from our passengers affirms the dedication of our entire airport community in delivering Cebuano warmth and world-class hospitality,” said Athanasios Titonis, CEO of Aboitiz InfraCapital Cebu Airport Corporation (ACAC).
The ASQ Awards underscore MCIA’s continuous drive to position Cebu as a highly competitive and traveler-centered hub for regional travel, a key factor in achieving its vision to become the main tourism and transfer hub in the Philippines, Titonis added.
Mactan-Cebu International Airport Authority (MCIAA) CEO and general manager Julius Neri, Jr., emphasized the strategic significance of the award, saying that winning the prestigious global accolade reflects the strong collaboration between the government and the private sector partners.
“By continuously elevating our operational standards and setting new benchmarks for efficiency, we are proving our readiness to handle the growing demand for Cebu as a global destination. We are committed to making MCIA the ultimate gateway to the Philippines,” Neri said.
The Airport Service Quality (ASQ) program is the only global benchmarking initiative that measures passenger satisfaction while travelers are at the airport, ensuring responses reflect real-time, authentic experiences.
This year, nearly 707,000 passengers were surveyed worldwide, and MCIA emerged as one of the 88 airports globally awarded for departure excellence.
According to Titonis, central to this global recognition is MCIA’s steadfast commitment to stakeholder partnership, working closely with MCIAA and other key government stakeholders allowed MCIA to foster a highly collaborative operational environment.
This strong synergy is essential in continuously meeting the rigorous ASQ parameters, ensuring that every touchpoint is optimized to deliver a smooth, efficient, and world-class passenger journey, he noted.
“This ASQ Customer Experience Award from ACI demonstrates the trust travelers place in MCIA and reinforces its position as a top airport in the region for customer experience excellence. It reflects your team’s commitment to improving every step of the passenger journey,” said Justin Erbacci, Director General of ACI World.
The 2025 ASQ Customer Experience Awards Ceremony officially takes place at the ACI World Airport Experience Summit in Istanbul, Türkiye, scheduled from August 31 to September 4, 2026.
MCIA has become a benchmark for world-class service, distinguished by the seamless transfer system through Ceb Connects and the Ceb+ integrated air-to-sea travel network. As the first airport in the Philippines to utilize parallel runways, MCIA leads the nation in operational efficiency.
Its commitment to excellence is validated by global accolades, including being named Best Airport in Asia-Pacific (5–15 mppa) at the 2024 ASQ Awards, Platinum Green Airport status, Level 1 Accessibility Accreditation, and Airport of the Year in Asia at the TDM Travel Trade Excellence Awards 2025.
Guided by a long-term masterplan, MCIA is
committed to delivering a safe, sustainable, and globally competitive
experience that supports trade and national development. (Photos: MCIA)
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