ACI World names MCIA best airport is Asia-Pacific for 5-15M passenger category

CEBU CITY – Airports Council international (ACI) World awarded the Mactan- Cebu International Airport (MCIA) the 2024 Airport Service Quality (ASQ) Award for Best Airport for the 5-15M passenger per annum category in Asia-Pacific.

ACI World publicly announced the winners on March 10, 2025 with ACI World Director General Justin Erbacci praising MCIA’s commitment to excellence. 

“Flying through MCIA is more than just a journey; it’s a carefully crafted experience. Their success in the Airport Service Quality (ASQ) Awards highlights the team’s ability to make every passenger’s trip memorable and enjoyable,” Erbacci said.

The ACI ASQ initiative is the only global benchmarking program that measures passenger satisfaction in real time, based on feedback collected directly from travelers at the airport. Implemented at over 400 airports worldwide, the program provides a detailed assessment of customer service quality, allowing for continuous improvements that enhance the passenger experience.

“I am tremendously grateful to the MCIA team for delivering to its promise of excellence in customer experience. We had been working hard in ensuring we bring world-class airport experience and elevate the perception of airports in the Philippines. This win is key in our vision of becoming the main Tourism and Transfer Gateway in the country,” Athanasios Titonis, CEO of Aboitiz InfraCapital Cebu Airport Corporation (ACAC) said at the great reveal event, March 11 at the MCIA.

The Mactan-Cebu International Airport Authority (MCIAA), the regulatory arm of MCIA welcomed the recognition with pride and shared the award to all stakeholders and partners who had been instrumental in making this happen.

“We have always been proud of what MCIA has accomplished and how it brings pride to Cebuanos. Now, it has brought pride beyond Cebu but also for the entire Philippines,” MCIAA General Manager Julius Neri said.

Neri added that being recognized as an ASQ Award winner is a remarkable honor for MCIA, reaffirming its status as one of the world’s best airports—where passengers always come first.

The annual ASQ Awards recognize airport excellence in customer experience based on direct passenger feedback. This makes MCIA’s achievement even more meaningful, as it reflects travelers’ appreciation for the airport’s efforts in delivering a superior customer experience, Titonis added. (Photos: MCIA/Christine Villanueva)