Over 200 Globe teams in PH join in its restoration efforts in Cebu City

CEBU CITY – More than 200 Globe teams from all over the country joined in for network restoration efforts in Cebu City, now on its final stage as it aims to speed up repair of the company's Fiber-To-The-Home (FTTH) network having restored  90 percent of its wired network as of end of February while the rest is expected to be fully operational by the middle of March 2022.

According to Yoly Crisanto, Globe SVP for Corporate Communications and Chief Sustainability Officer that Globe always has the best interest of its customers in mind. Although there are circumstances beyond its control, the company is doing its best to ensure that the affected communities have access to its services as soon as possible.

Globe bared that Odette toppled 80 cell sites in the Visayas most of which were located in Cebu. Due to powerful winds and heavy rains, primary and secondary telecom lines were compromised.

“Connectivity is critical these days.  This is why as part of #AlagangGlobe, our teams have redirected reinforcements in Cebu City that have been working tirelessly to hasten repair efforts to customers' home internet lines and main facilities that were damaged by the typhoon,” Wil-R Saldua, Globe Sr. Director for Broadband Customer Field Services said.

He said that Globe has been deploying additional teams from Luzon and Mindanao since December 17 last year due to numerous challenges brought about by the magnitude of Odette's impact and the kind of specialized manpower needed to handle fiber optic cables.

Globe’s restoration activities are hampered by power outages, multiple fiber cuts, and road clearing operations by local government units (LGUs) and other utility providers.  “All these make wireline restoration efforts more complicated compared to wireless,” Saldua added.

Globe also continues to support local communities as they rebuild and recover by ensuring that those affected remained connected through 134 Libreng Tawag and Libreng Charging services across Visayas and Mindanao.

The company also supported more than 10,000 families through relief efforts in collaboration with partner NGOs and local Globe teams. It further equipped LGUs in badly-hit areas with the M360 messaging platform, providing a one-time package of free SMS blast services for 30 days that aided LGUs in their community disaster relief and recovery operations. (Photos: Globe/Google Images)