Canadian-based BPO opens at IT Park-Cebu

CEBU CITY – ContactPoint360 Philippines, a Canadian-based business process outsourcing (BPO) center launched and opened its site at the 10^th-11^th floors, Skyrise 4B, IT Park, Lahug, Cebu City on February 22 with the ribbon cutting done at its Recruitment Hub, located at the Ground Floor of the same building.

“We choose Cebu as our first home and we want to explore Cebu since this is our largest investment in the Philippines, we want to grow here. CP360-Cebu has more than 800 employees and we want to increase it to 1,800 in the next few months, right now the focus is Cebu and trying to grow that in different sectors,” CP360 founder Asad Mirza, in his opening statement said.

ContactPoint360 has 5,000+ employees and it is present in Toronto, Canada; Montreal, Canada; Bogotá 1, Colombia; Bogotá 2, Colombia; Medellín, Colombia; Athens, Greece; Cebu, Philippines; Bengaluru, India; Monterrey, Mexico; Montego Bay, Jamaica & Texas, USA, Mizra added.

Mirza bared that CP360 partners with the world's most innovative and Fortune 500 companies giving its clients efficient solutions, blending human insight with the transformative power of empathy and advanced technology.

He said its CP360 brand ambassadors build customer loyalty with genuine empathy, deep product knowledge, impeccable communication skills, and advanced technology.  It is a strong proponent of data analytics, providing its clients with insights and analysis designed to drive efficiencies and to perfect the customer journey with them.

“Our contact centers are equipped with advanced technology, robust infrastructure, well trained people and a great work culture, in key cities across the world. We have very low attrition rates and high QA scores among our well-trained, empathetic professionals who will be your brand advocates,” the founder shared during the press conference.

ContactPoint360 has 10 Customer Support Outsourcing Contact Centers Across North America, Latin America, Europe, and Asia; 15 CX Management, Customer Support Outsourcing & Advanced Contact Center Solutions.

It has 40 Combined Fortune 500 consulting experience into Customer Support Outsourcing; 80+ Combined Senior BPM, Customer Support Outsourcing, CX Solutions, and Management Experience and 100 In-house development team with expertise across various platforms and technologies.

According to its website information, every day, CP360 unites people across the world through its omnichannel communications systems and bespoke approach and believes that delivering constant customer experience excellence requires unceasing innovation and a steadfast commitment to being the best.

ContactPoint360 strives to hire and train the best CX ambassadors and match them with the best possible technology, it said. (Photos: ContactPoint360/FB/MBCNewman)