Globe continues its internet safety campaign, blocks 1.15B scam, spam messages in 2021

CEBU CITY— Globe Telecom vowed to continue its internet safety campaign to protect further customers amid increased online activity under the pandemic as it blocked 1.15 billion scam and spam messages, 7,000 mobile numbers linked to scammers and 2,000 unofficial social media accounts and phishing sites in 2021.

Globe chief information security officer Anton Bonifacio said that customer protection has always been a top priority for Globe. It is continuously strengthening its systems and processes to combat emerging security threats across the Globe Group of Companies while also pioneering better partnerships and coordination with the private sector as a whole.

Bonifacio bared that Globe invests in tools to proactively detect suspicious content on the internet to protect its employees and customers from online attacks. Reporting tools and processes were also enabled for employees, customers, and partners to immediately capture customer concerns on fraud and scams.

Fraud and security chatbots are also in place to assist employees with privacy and cybersecurity-related concerns. They provide a comprehensive archive of privacy and security terms and assessment guides, and respond to privacy and security requests.

Globe revealed that another key initiative of the company is the collaboration with all major commercial banks and online retailers in the country to ensure quick and efficient handling of spam and fraud. Partners are provided with a direct and round-the-clock communication channel to report malicious or fraudulent activities for immediate investigation and blocking.

Globe encourages the public to be more aware and vigilant of cybercriminal activity, as threats such as spam calls and messages, and fake promotions are beyond the company’s control.

Customers may report these concerns to the PNP Anti-Cybercrime Group at https://acg.pnp.gov.ph/eComplaint/ or the National Telecommunications Commission at https://ntc.gov.ph/complaint-page-2/.  

Globe reminds customers to only transact with official channels to avoid falling victim to scams. Report scam messages to https://www.globe.com.ph/stop-spam or tampered modems to https://www.globe.com.ph/report-tampered-modem.html.  Customers may also get in touch with Globe at https://www.globe.com.ph/contact-us.

Globe continues to regularly provide its customers with relevant information about fraud, cybersecurity, and data privacy to boost awareness and help them protect themselves against these threats. Social media advisories are released periodically to quickly warn customers about the latest scams. (Photos: Globe/PRWorks)