Honda Cars Cebu “Active Reception”, the next level mobility serving VisMin

CEBU CITY – The “Active Reception” at ACMobility- Honda Cars Cebu is described as the next level mobility serving Visayas and Mindanao branches that aims to streamline reception procedures and promote one-to-one accommodation to customers all throughout their service experience including after-sales services.

“To satisfy customers, Active Reception’s key point is to minimize reception traffic and immediately attend to customers. We give our customers a positive and lasting impression!” Bryan Enerio, ACMobility Honda Cars and VisMin branch manager told this writer.

Enerio said that Active Reception can transform an ordinary service initiation into an exceptional one to ensure that customers feel valued, heard, and well taken care of throughout the entire service experience.

According to him, Honda Cars ACMobility branches across Visayas and Mindanao can accommodate an average of 105 repairs per day; from period maintenance, general repairs, and body repair and paint.  

Honda Cars services drive sustainability in automotive solutions and champion customer satisfaction starting at the Active Reception. This signature Honda Cars services and reception procedures haven’t changed yet and has always been there for 30 years now, Enerio added.

“As Honda customers continue to grow, the need for After-sales Service remains and becomes complex from just repairing vehicles to serving and providing positive lasting impression to customers,” he said.

ACMobility-Honda Cars Cebu After-sales services and PMS program

ACMobility-Honda Cars Cebu provides a range of after-sales services and a comprehensive periodic maintenance service program to ensure that every Honda vehicle stays in tip-top condition and these procedures and schedules are part of the “Active Reception” concerns. 

According to Enerio, the after-sales program includes regular checks and replacements of parts and lubricants based on a schedule. It also includes periodic maintenance, body and paint services, and recalls, with a focus on customer satisfaction and quality 

Enerio shared that the blitz 60 minutes PM service allows for quicker and more convenient periodic maintenance. Parts and lubricants for replacement include Engine oil, oil filter, drain plug washer, aircon filter (dust & pollen), air cleaner element. 

Honda Cars Cebu also offers body and paint services to restore your vehicle's appearance after an accident or damage. It uses a Body and Paint Estimation Tool to ensure accurate and efficient repairs, using water-based paint across most dealerships, which is safer for the vehicle and the environment.

The company conducts voluntary safety recalls too for certain models to address potential issues examples include recalls for airbags, electric power steering, fuel pumps, and hood strikers.  Affected customers can avail of free replacement or reinforcement services at authorized Honda dealerships.

 Latest offering is a mobile app called Honda Connect that allows owners to access vehicle information, control certain vehicle functions remotely, and receive notifications.  Features include remote air-conditioning control, door lock/unlock, emergency calls, location search, and notifications. Enerio shared.

“Honda Cars is committed to provide excellent after-sales customer care through its dealerships and service centers to ensure customer satisfaction through quality service and efficient processes and procedures,” Enerio said.

Other services include its Spare Parts and Accessories Online Store. Honda genuine parts and accessories may now be ordered directly from preferred Honda Cars dealerships nationwide via this online store. (Photos: MBCNewman)